Committed To Your Satisfaction
HOHV Return Policy
Our policy remains in effect for a span of 10 days. Should more than 10 days have elapsed since the reception of your item, we regret to inform you that we are unable to extend a refund or facilitate an exchange.
To be eligible for a refund or complimentary reshipment, your item must fall within the confines of one of the following categories:
– The product sustained damage during transit
– The product exhibits discernible quality concerns.
– The parcel underwent misplacement during shipping (it is lost).
– Substantial delays in delivery status updates have been observed.
Upon determining one of the above, please take the following steps to action a seamless processing of your refund request:
1) Initiate the refund process by sending an email to firstname.lastname@example.org.
2) Within your email, please enclose photographs and/or videos that explicitly depict the product’s manufacturing defect. This visual documentation is extremely important in order for us to see what you’re experiencing as much as possible. Without images and/or videos, we reserve to the right to reject the refund request.
3) Upon approval of your refund request, you will receive email notification outlining the commencement of your refund procedure. Please note that processing typically takes 1-3 business days. The reimbursed amount will be automatically credited back to your original method of payment.
Please note that although customer satisfaction is our priority, there are certain scenarios wherein the refund or free reshipment may be untenable. We are unable to offer a refund or complimentary reshipment under the following circumstances:
– Incomplete or inaccurate delivery addresses. Instances where the recipient is unidentifiable, uncontactable, or rejected parcel occurs, impeding delivery completion.
– Customer-specified incorrect sizing or dissatisfaction with the product devoid of any intrinsic issues/defects. Such instances preclude the availability of a refund or complimentary reshipment as the matter does not pertain to defects or errors on our part.
– Failure to communicate any issues within 10 days subsequent to parcel delivery. Reports of issues occurring beyond this time frame will not allow us to extend a refund or arranging a free reshipment.
Should any dissatisfaction with your order arise, please do not hesitate to engage our support team ASAP. We are fully committed to providing our utmost assistance.
Customers may assume responsibility for return shipping costs should the issue not stem from the product itself. To be determined on a case by case basis.
We greatly value your business and appreciate your feedback. Please know that our unwavering dedication to optimal customer service is paramount, so for any further queries or concerns regarding our return and replenishment policy, feel free to reach out to us at email@example.com.